Gtr99 believes online entertainment should be fun and safe. This page provides guides, self-control tools and important information to help you play smart and maintain a healthy life balance.
At gtr99, we take our responsibility towards every user's wellbeing seriously. This platform is designed to deliver an enjoyable entertainment experience, but we recognise that for some users, online gaming can present challenges that need to be handled with care.
Our commitment is clear: entertainment on the gtr99 platform should remain a fun and controlled activity — not a source of stress, unmanageable financial loss or disruption to your daily life. We provide a range of tools and resources to help users maintain full control over their gaming habits.
All users are reminded that playing on this platform is strictly for entertainment purposes only. Never use money set aside for essentials such as food, rent or bills as your gaming funds.
One of the most important steps in responsible gaming is recognising early warning signs before a problem escalates. Here are some indicators to watch for in yourself or someone you care about:
Consistently exceeding the time or money you planned to spend while playing.
Chasing losses by continuing to play even with money you cannot afford to lose.
Feeling anxious, irritable or distressed when unable to play, or after experiencing losses.
Lying to family members or friends about the time and money spent on gaming.
Gaming begins to interfere with work, family, health or daily financial responsibilities.
Has tried to cut back or stop playing but has been unable to do so.
If you recognise any of the signs above in yourself, we encourage you to use the self-control tools available on the platform or seek professional help.
One of the best practices in responsible gaming is setting clear limits before you start playing — not after. Here's a practical guide you can follow:
Budget limit: Decide on an amount in MYR that you're comfortable spending and can afford each week or month on entertainment. Treat this money like a ticket to any other leisure activity — don't top it up once it's gone.
Time limit: Set a maximum amount of time you'll spend in a single session. Use a timer or smartphone reminders as a helpful cue. Regular breaks are essential for keeping a clear perspective.
Loss limit: Decide in advance how much you're willing to lose in a single session before stopping completely, regardless of your emotional state during play.
Gtr99 offers several self-control options that users can access at any time. These tools are designed to help you manage your gaming habits more effectively:
Set a daily, weekly or monthly deposit limit in MYR through your account settings. Once set, limits cannot be increased instantly — a waiting period applies to protect your decision.
Break or temporary account suspension options are available for users who need time to reassess their gaming habits. Break durations can be chosen to suit your needs.
Users who wish to stop playing entirely for an extended period can apply for self-exclusion through our support team. This option blocks access to your account for the chosen duration.
To activate any of these self-control tools, contact the gtr99 support team at [email protected] or visit your account settings after Log In.
The gtr99 platform is strictly for users aged 18 and above. We take our responsibility to protect minors from accessing this platform very seriously.
If you share a device with younger family members, we encourage you to:
If you suspect a minor has accessed this platform, please contact our support team immediately at [email protected] for assistance.
Healthy online gaming means it remains a small part of your balanced life — not the main focus. gtr99 encourages all users to maintain a variety of other interests and activities in their daily lives.
Remember, entertainment on the gtr99 platform should bring joy, not anxiety or financial stress. If you or someone you know is struggling with gambling-related issues, seeking professional help is the right move. There's no shame in asking for support — it takes real strength.
If you need support or guidance regarding your gaming habits, consider reaching out to a qualified counsellor or mental health professional in Malaysia. Early intervention leads to better outcomes. The gtr99 support team is also reachable at [email protected] for advice on self-control tools or to request an account suspension.
For more information about platform rules or general enquiries, please visit the Frequently Asked Questions us.
Gtr99 is always here to help you play responsibly. Check our FAQ or reach out to our support team if you have any questions.