This Privacy Policy describes how gtr99 collects, uses, stores and protects the personal information of platform users in Malaysia. We are committed to ensuring your privacy is handled responsibly.
When you use the gtr99 platform, certain types of information may be collected automatically or with your consent. This information is necessary for the platform to function properly and to deliver a better user experience.
Account information: Your name, email address, phone number, date of birth and password as provided during registration. This information is used to verify your identity and manage your account.
Payment information: Details related to financial transactions in MYR, including deposit and withdrawal methods used. Full card numbers are not stored by the platform — only the information necessary to verify transactions is recorded.
Device and browser information: IP address, browser type, operating system, device model, and screen resolution. This information is collected automatically for diagnostic purposes and platform performance improvement.
Usage data: In-platform activity records including games played, bets placed, session duration, and settings preferences. This data helps gtr99 understand usage patterns and improve its services.
Information collected is used primarily to manage user accounts, process deposits and withdrawals in MYR, verify identity, provide customer support and ensure platform security. gtr99 also uses this data to detect and prevent fraudulent activity or unauthorised access.
Platform usage and performance data is analysed in aggregate to identify areas for improvement — from page load speeds to the accuracy of game rendering on mobile devices. This information is not linked to individual identities during the analysis process.
Emails or notifications may be sent regarding your account activity, such as registration confirmations, transaction alerts, security updates and promotional information you have consented to receive. You may unsubscribe from promotional notifications at any time via your account settings.
Certain user information may need to be retained or disclosed to satisfy applicable legal requirements, including anti-money laundering measures, age verification and reporting obligations set by relevant authorities in Malaysia.
The gtr99 platform uses cookies — small text files stored on your device — to enhance the user experience and ensure the platform functions correctly. Several types of cookies are used:
Essential cookies: Required for core platform functions such as login, game sessions and security. These cookies cannot be disabled without affecting platform operation.
Performance cookies: Collects anonymous information about how users interact with the platform, helping us identify the most frequently visited pages and average load times.
Preference cookies: Saves your preferences such as interface language and display settings so you do not need to reconfigure them each time you log in.
You can manage your cookie settings through your web browser. Disabling certain cookies may affect some platform features. For more details on managing cookies, refer to your browser's documentation.
All gtr99 user data is stored on servers protected with 256-bit SSL encryption. Access to user data is granted only to staff with a legitimate need to use it in the course of their duties. Our servers are safeguarded by firewalls and intrusion detection systems that are monitored continuously.
Account and transaction data will be retained for as long as your account remains active or as required to meet legal obligations. Following account closure, data will be kept for the minimum period prescribed by law before being securely deleted.
Gtr99 does not sell or rent user personal information to any third party for marketing purposes. User information may be shared in the following limited circumstances:
As a gtr99 platform user in Malaysia, you have certain rights regarding your personal information. These rights can be exercised by contacting our support team.
You have the right to request a copy of the personal information we hold on your account. Requests will be processed within a reasonable timeframe.
If your information is inaccurate or incomplete, you may request a correction through your account settings or by contacting customer support.
You may request the deletion of your personal data. Such requests are subject to minimum retention obligations as required under Malaysian law.
To exercise any of the above rights or for any enquiries regarding this Privacy Policy, please contact the gtr99 team by email at: [email protected]. You may also refer to FAQ for answers to common questions about privacy and account management.
Gtr99 reserves the right to update or amend this Privacy Policy at any time. Any significant changes will be clearly displayed on the platform and users will be notified via account notifications. The date of the last update will be indicated at the top of this document.
Continued use of the platform following any policy changes constitutes acceptance of the updated policy. Users are encouraged to review this page periodically. This policy was last updated in 2026.
This Privacy Policy should be read together with Terms & Conditions platform outlining the overall terms of use. Together, both documents form the complete agreement between gtr99 and users regarding platform usage and data management.
For any enquiries, concerns or complaints regarding your data privacy on the gtr99 platform, please contact us at: [email protected]. Our team will endeavour to respond within two (2) business days.
Check our FAQ section or register an account to access the full privacy settings on the gtr99 platform.